Organizational Knowledge Creation

• The capability of a company as a whole to create new knowledge, disseminate it throughout the organization, and embody it in products, services, and systems
• Requires the initiative of the individual and the interaction within a group

• Tacit and explicit knowledge
• Knowledge spiral
• Core of knowledge creation is at the group level
• The organization provides the enabling conditions
• Is nonlinear and interactive

Hypertext Organization

• Three layers whose interaction allows the creation and accumulation of knowledge
  • Business layer – the traditional hierarchy
    • Acquires, accumulates and exploits explicit knowledge
  • Project teams – Task force
    • Creates new knowledge
  • Knowledge base – Not an organizational entity
    • Recategorizes and reconceptualizes knowledge generated from the other layers
    • Corporate vision and culture
    • Technology