Knowledge Processing and KM Conceptual Frameworks and QM
March8
- Earlier we listed primary differences between KM and QM in their underlying conceptual approaches. various KM-related conceptual frameworks, the following points should have emerged very clearly.
- The combined organizational learning/CAS/KLC/Metaprise/ sustainable innovation approach to KM is much more oriented toward emergence than the various QM frameworks, while still emphasizing causal analysis.
- The KM frameworks have much less emphasis on leadership control as a key factor and much more emphasis on leadership as facilitative mechanism.
- The KM conceptual framework is consciously fallibilist inorientation, while continuing to emphasize the importance of validation.
- The KM conceptual framework emphasizes a network of nested OLCs rather than a single Plan-Do-Study- Act cycle, and it also emphasizes the double-loop nature of organizational learning and its translation into the knowledge production and knowledge integration processes of the KLC in the organizational context.
- The combined KM conceptual framework is much more hierarchical than the QM conceptual framework with its Meta-KM and metaprise orientations.
- Sustainable Innovation as an organizing principle is much more central to KM than it is to QM.
- QM is very focused on performing knowledge processing in order to decide how to manage business processes in order to produce quality in products and services
- It is not focused on managing knowledge processing in order to accelerate innovation to solve problems in business processing whose effect is to produce inadequate quality in products and services.
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