Contributions of KM to Quality Management
- What the contribution of KM to QM is implicit in previous slides
- QM relies heavily on knowledge production, and it emphasizes systematic statistical, even scientific studies to bring quality to the modern enterprise
- What KM will contribute to QM is KM’s continuing, evolutionary development of effective programs, policies, and rules that accelerate innovation in QM and enhance the ability of QM-related knowledge processes to eliminate error and produce survivable knowledge claims on which QM decisions and business process actions can be confidently based
- More specifically, KM can also contribute
- Conceptual frameworks for thinking about knowledge processing and improving its character
- Validation frameworks that can help individuals and groups test and evaluate knowledge claims
- Social process-based techniques for enhancing KCF, KCV, and I and G learning in the plan and study phases of the PSDA cycle
- Metrics for studying and evaluating knowledge processing in QM
- More specifically, KM can also contribute
- IT tools for supporting knowledge production and knowledge integration in QM including Enterprise Knowledge Portals, IAs, collaborative software, software supporting group decision making, assessment capture software and other software applications reviewed earlier
In sum, the contributions of KM to Quality Managemen decisions are indirect, but they can have a pervasive positive impact on knowledge processing in QM and through this impact can effect both QM decisions and business processing
o More specifically, KM can also contribute
o IT tools for supporting knowledge production and knowledge integration in QM including Enterprise Knowledge Portals, IAs, collaborative software, software supporting group decision making, assessment capture software and other software applications reviewed earlier
o In sum, the contributions of KM to Quality Managemen decisions are indirect, but they can have a pervasive positive impact on knowledge processing in QM and through this impact can effect both QM decisions and business processing
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