• Three layers whose interaction allows the creation and accumulation of knowledge
  • Business layer – the traditional hierarchy
    • Acquires, accumulates and exploits explicit knowledge
  • Project teams – Task force
    • Creates new knowledge
  • Knowledge base – Not an organizational entity
    • Recategorizes and reconceptualizes knowledge generated from the other layers
    • Corporate vision and culture
    • Technology

Basic Premises

• Knowledge
  • A change in the range of potential behaviors
• Organizational learning systems and knowledge management systems
  • All organizations have organizational learning / knowledge management systems
  • Quality management provides the context for an organization’s organizational learning / knowledge management system